Sorry, I just noticed that this site doesn't notify me when I get mentioned/replied to. Happy to chat of course.
Simple UX is built on two fundamentals: 1) right model 2) Good tech. Most bad UX is a bunch of Band-Aids covering up for any failings. The fundamental tension we have is a limited wallet that, if we remove all buttons/modals, could empty that wallet quickly, frustrating the user. This means we have a fundamental tension. I don't have any simple answers but I'm expecting that strong feedback (some type of 'thermometer' visible to the user) and the ability to rollback expenses (for any surprises) would go a long way. I say this knowing full well that rollbacks are difficult and controversial. But, for me, it's all based on user control. There are studies (which I need to find) showing this has been tried and it wasn't abused.
Happy to discuss this further of course. Just getting back to you quickly as I worry your comment is quite old.
Thanks, finally got it fixed (I got the email that you replied) so we're all good now. So embarassed. I took >3 weeks to reply. It was over the holidays, but still....
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Sorry, I just noticed that this site doesn't notify me when I get mentioned/replied to. Happy to chat of course.
Simple UX is built on two fundamentals: 1) right model 2) Good tech. Most bad UX is a bunch of Band-Aids covering up for any failings. The fundamental tension we have is a limited wallet that, if we remove all buttons/modals, could empty that wallet quickly, frustrating the user. This means we have a fundamental tension. I don't have any simple answers but I'm expecting that strong feedback (some type of 'thermometer' visible to the user) and the ability to rollback expenses (for any surprises) would go a long way. I say this knowing full well that rollbacks are difficult and controversial. But, for me, it's all based on user control. There are studies (which I need to find) showing this has been tried and it wasn't abused.
Happy to discuss this further of course. Just getting back to you quickly as I worry your comment is quite old.
BTW, to avoid missing you in the future, please feel free to reach out to me at scott@jenson.org directly
This may be a toggle in your settings @scottjenson...
community.interledger.org/settings...
Thanks, finally got it fixed (I got the email that you replied) so we're all good now. So embarassed. I took >3 weeks to reply. It was over the holidays, but still....